Last updated: January 2026

These Terms & Conditions govern the use of the Tenurly website and the recruitment services provided by Tenurly Social Work.

By accessing this website or engaging with Tenurly’s services, you agree to be bound by these Terms & Conditions.

1. About Tenurly Social Work

Tenurly Social Work is a specialist recruitment consultancy focused exclusively on the permanent recruitment of qualified social workers across the UK.

Tenurly operates as an introducer between candidates and employers and does not employ candidates directly.

Tenurly provides permanent recruitment services only and does not supply temporary, interim, or contract workers under any circumstances.

2. Use of the Website

The content on this website is provided for general information purposes only. While reasonable efforts are made to ensure accuracy, Tenurly Social Work does not guarantee that information is complete or up to date.

Tenurly Social Work reserves the right to modify, suspend, or withdraw any part of the website at any time without notice.

3. Candidates – Terms of Engagement

3.1 Registration

By registering with Tenurly Social Work or submitting a CV, candidates confirm that:

• All information provided is accurate, truthful, and complete

• They consent to Tenurly processing personal data for recruitment-related purposes

3.2 Representation

Tenurly Social Work will not submit a candidate’s CV or personal details to any employer without the candidate’s prior consent.

Candidates may withdraw consent or request removal from Tenurly Social Work’s database at any time.

3.3 No Fees to Candidates

Tenurly Social Work does not charge candidates any fees for recruitment services.

3.4 No Guarantee of Employment

Tenurly Social Work does not guarantee interviews, job offers, or employment outcomes.

4. Clients – Terms of Engagement

4.1 Non-Exclusive Engagement

All engagements with Tenurly Social Work are non-exclusive, unless expressly agreed in writing.

Clients remain free to engage other recruitment providers or recruit directly.

4.2 Introduction of Candidates

An introduction is deemed to have occurred when Tenurly Social Work provides a candidate’s details to a client, whether directly or indirectly.

This includes, but is not limited to, the provision of a CV, candidate profile, or any information that enables identification of the candidate.

4.3 Fees

Fees are payable in accordance with the terms agreed in writing prior to engagement.

Unless otherwise agreed, fees are calculated based on the candidate’s agreed gross annual salary. No fee is deemed payable unless confirmed in writing by Tenurly Social Work.

4.4 Re-Engagement of Introduced Candidates

If a candidate introduced by Tenurly Social Work is engaged by the client within six (6) months of the introduction, whether for the same or a different role, a fee remains payable in accordance with the agreed terms.

4.5 Payment Terms

Invoices are payable in full within 30 days of the invoice date, irrespective of whether the placed candidate remains in employment during that period.

Tenurly Social Work reserves the right to charge interest on overdue invoices in accordance with applicable legislation.

4.6 Refund Guarantee

Where agreed in writing, Tenurly Social Work offers a staggered refund guarantee applicable only to permanent placements.

The refund guarantee applies only once the placement fee has been paid in full.
Any refund due will be issued in accordance with the structure below.

If a placed candidate leaves their employment within the first three (3) months of commencement, the following refund structure applies:

• Departure within month one: 75% refund

• Departure within month two: 50% refund

• Departure within month three: 25% refund

No refund is payable after three months of employment.

4.7 Notification Requirement

To be eligible for any refund, the client must notify Tenurly Social Work in writing within five (5) working days of the candidate’s termination date.

Failure to notify Tenurly Social Work within this timeframe will invalidate the refund guarantee.

5. Referrals

Where a referral incentive is offered, payment is conditional upon all stated criteria being met.

Referral payments are made at Tenurly Social Work’s discretion and are subject to confirmation in writing.

6. Limitation of Liability

Tenurly Social Work shall not be liable for:

• Losses arising from inaccurate or incomplete information provided by candidates or clients

• Decisions made by employers or candidates during the recruitment process

• Any indirect or consequential loss, including loss of business or opportunity

Nothing in these Terms & Conditions excludes liability for fraud or any liability that cannot be excluded by law.

7. Data Protection

Personal data is processed in accordance with applicable UK data protection legislation.

Further information is available in Tenurly Social Work’s Privacy Policy.

8. Amendments

Tenurly Social Work reserves the right to amend these Terms & Conditions at any time. The latest version will always be published on the website.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

For enquiries relating to these Terms & Conditions, please contact:

Email: hello@tenurly.co.uk